Includes on-premise Genesys Multicloud CX and Genesys DX systems that handle phone calls.
Asterisk integrates with these systems for easier integration with third-party applications.
manages communication channels and processes calls in the call center.
provides user interfaces, scripting, self-service experiences and omnichannel.
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And rates for Asterisk service.
Asterisk handles all calls or only part of the calls in conjunction with other office PBXs, actively interacting through the connector with Genesys Multicloud CX applications and modules.
Contact Center modules interact with Asterisk telephone functions via a connector layer, which allows both systems to exchange calls and necessary data (operator statuses, channel occupancy).
A special module in Node.js, handles phone events from Asterisk and Genesys, and passes them via API to external applications to collect call-statistics and manage them externally.
integrates with Asterisk telephony.