If the standard telephony in the CRM is not satisfied, use Asterisk for custom integration.
Add call routing, IVR menu and queue management, advanced statistics to SAP.
produces more advanced logic compared to the telecom operator's PBX.
gets more telephony features than the standard widgets have.
Write your contacts, so we can send you data on the cost of integration.
As well as tariffs for Asterisk technical support.
Software PBX on the customer side, responsible for the routing of all or part of the calls, as well as the work of the queues to the right rules. Manages softphones and IP phones employees.
A special module in Node.js that processes phone events from Asterisk and passes them via API to SAP CX for further processing by the application and CRM methods.
Application in SAP for communicating with Connector and managing CRM system features. Displays the contact card when a call comes in, shows call-recording and statistics.
are configured via API through Asterisk.