Enterprise Content Management systems sometimes need functionality that is difficult to get from office PBXs.
With custom integration, Asterisk will provide the portal with all the necessary telephony services.
manages employee calls, statistics and records of their conversations.
integrates calls and statuses through the Connector API to Asterisk.
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As well as tariffs for the maintenance of Asterisk.
Asterisk manages communication channels and makes calls, directing them to queues and then to internal callers (ECM users), accumulating call statistics.
Special module in Node.js – processes phone events from Asterisk and passes them via API to IBM Business Automation for calls and online statuses of subscribers.
The ECM system processes phone data from the connector to display employee statuses and make calls to them directly from the corporate portal interface.
IBM Digital Business Automation Enterprise.