Business Intelligence systems need detailed call data, which is difficult to get from office PBXs.
With custom integration from Asterisk, you can collect all the data you need for BI analytics.
manages calls, statistics and call records, and transmits this data to the BI system.
receives data about calls through the API of the connector to Asterisk.
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As well as rates for Asterisk.
Asterisk manages channels and makes calls according to preset rules, directing them to the queue and to internal subscribers, accumulating statistics.
BI-system processes arrays of telephone and statistical data from Asterisk, to then build high-quality analytics to make decisions based on this data.
Special module in Node.js – processes phone events from Asterisk and passes them via API to KNOWAGE for analysis of statistics of calls and subscribers.
integrate data from Asterisk.