Sometimes modules and processes in Siebel need to use calls and call data in a special way.
Thanks to custom integration with Asterisk, employees get the necessary access to phone services from the CRM.
manages phone calls, call statistics and recording conversations.
interacts with telephony through the API connector for Asterisk.
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As well as tariffs for Asterisk technical support.
Asterisk manages communication channels, as well as routes calls according to preset rules and directs them to operators and managers – users of the CRM-system.
The CRM-system allows you to make outgoing calls from the web-interface, as well as receive incoming calls, displaying contact cards, embed statistics and record phone calls.
Special module in Node.js – processes phone events from Asterisk and passes them via API to Siebel to collect statistics and manage calls from the local CRM-system.
are configured via API through Asterisk.