With the available tools of Twilio Customer Engagement Platform, detailed configuration of telephony is sometimes problematic.
In such cases, free Asterisk comes to the rescue and takes care of all the routing calls.
handles incoming and outgoing calls according to preset rules.
provides connectivity to communication channels such as SIP or SMS.
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As well as rates for Asterisk technical support.
On the website of the telephony provider, you sign a contract for communication services. You choose telephone numbers and pay for their connection with a monthly subscription fee.
Installed IP PBX Asterisk, in the configuration of which are specified parameters received from the Twilio to connect to the channels. The VoIP equipment is set up.
For calls from external systems and to collect phone statistics, a connector module is installed, which transmits phone events between Asterisk and other applications.
from your software products.