Includes on-premise modules that handle phone calls and record customer requests.
Asterisk docks to this system for easier integration with third-party applications.
manages communication channels and processes calls in the call center.
provides user interfaces, data processing and various call scenarios.
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And rates for Asterisk service.
Asterisk handles all calls or only part of the calls in conjunction with other office PBXs, actively interacting through the connector with Unified Contact Center Enterprise applications and modules.
Contact Center modules interact with Asterisk telephone functions via a connector layer, which allows both systems to exchange calls and necessary data (operator statuses, channel occupancy).
A special module in Node.js, handles phone events from Asterisk and Cisco, and passes them via API to external applications to collect call-statistics and manage them externally.
integrates with Asterisk telephony.