Includes on-premise Atos Unify OpenScape Voice and Contact Center Enterprise systems that handle calls.
Asterisk integrates with these systems for easier integration with third-party applications.
manages communication channels and processes calls in the call center.
provides user interfaces, scripting, call robotization and omnichannel.
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Asterisk handles all calls or only part of the calls in conjunction with other office PBXs, actively interacting through the connector with Atos Unify OpenScape Voice applications and modules.
Contact Center modules interact with Asterisk telephone functions via a connector layer, which allows both systems to exchange calls and necessary data (operator statuses, channel occupancy).
A special module in Node.js, handles phone events from Asterisk and Unify, and passes them via API to external applications to collect call-statistics and manage them externally.
integrates with Asterisk telephony.