Sometimes modules and processes in vTiger need to use calls and call data in a special way.
Thanks to custom integration with Asterisk, employees get the necessary access to phone services from the CRM.
manages built-in calls, call statistics and recording conversations.
interacts with telephony through the API connector for Asterisk.
Write your contacts, so we can send you data on the cost of integration with vTiger.
As well as tariffs for Asterisk technical support.
Asterisk manages communication channels, as well as routes calls according to preset rules and directs them to operators and managers – users of the CRM-system.
The CRM-system allows you to make outgoing calls from the web-interface, as well as receive incoming calls, displaying contact cards, embed statistics and record phone calls.
Special module in Node.js – processes phone events from Asterisk and passes them via API to vTiger system to collect statistics and manage calls from the CRM-system.
are configured via API through Asterisk.